In case anyone reading this is contemplating moving to Austin, let me try to dissuade you from using TWC. Because of some bizarre set of Austin laws limiting internet providers, the only options available where I live (and in most of Austin) are TWC, AT&T U-Verse, and Dish. When we first moved here, TWC was the dominant internet and cable provider so we just went with "the big boy." However, our service was terrible, the installation was totally haphazard and left us with a mess of wires in our living room. It was over-priced and then to top it off, TWC announced that they were imposing bandwidth caps. Now, I'm not a big bandwidth user, but any company that is willing to take a step BACKWARDS from what they provide is a big no-no in my book. When you consider that Korea, Israel, Sweden and many other countries with much smaller GDPs have far, far better/faster internet connectivity than the U.S., this is a slap in the face. TWC has since backed down from that position, but like I said, any company even willing to go backwards like that deserved to burn in the fiery infernos of the lowest reaches of Hades. (Ok, so that's a little over the top, but it DOES make me really mad!) I'm also mad because when I called to disconnect my service they were VERY rude to me. I told them why I was switching and they basically told me I was wrong and being stupid. Nice work Mr. Call Center dude. Way to put a cherry on top of my awful experience with your stupid company.
Fine, so I called AT&T U-Verse and they came out and installed a really cool setup that has a minimal amount of wiring, has a built in WiFi routher, is cheaper than TWC, has more channels and the installer sat down and showed me all the features (of which there are tons!) I haven't worked with Dish so I can't comment on how they are, but if you live in Austin and want Internet/Cable connectivity, I definitely recommend AT&T over TWC. Bleck to Time Warner!!!
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Recently they laughed off the fact that I was making it my personal agenda for nyone and everyone with issues concerning billing, customer service or whatever contact their president directly. So here it goes!
Having trouble with TWC, well they told me it is impossible to reach the top directly and get real answers. So, Contact this guy and by all means attach my name: Steven Yaniz
Time Warner Cable President: glenn.britt@twcable.com
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